Duration: 4 hours

Affected Components: Messages, Backend (EU)

Oct 31, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 31, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 27, 11:54:43 GMT+0
Identified - We are planning for a scheduled maintenance during that time. While in maintenance, this feature will still be available but won't be functional..

Duration: 2 minutes

Affected Components: Room Join, Desktop App, Extension, Authentication, Quick Polls, Backend (EU), Web App, Messages

Oct 27, 12:02:58 GMT+0
Resolved - We have isolated the root cause of the current latency affecting Classcastle to an issue with our external infrastructure provider rather than our application backend..

Oct 27, 12:00:53 GMT+0
Investigating - We are investigating reports of **elevated latency and intermittent slow response times** affecting our European backend infrastructure. **What teachers and students might experience:** * **Delayed Room Connections:** Students may experience a lag or timeout when typing in a room code to join a session. * **Slow Navigation Sync:** Pushing a URL to student browsers ("pressing go") may take longer than the usual 2 seconds or fail intermittently. * **Dashboard Lag:** The teacher view may lag when updating student online status or current tab visibility..

Duration: 8 minutes

Affected Components: Authentication

Oct 27, 11:57:21 GMT+0
Resolved - This incident has been resolved..

Oct 27, 11:56:44 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. The Monitoring process is completed by a intelligent AI agent, who operates just as a teacher would..

Oct 27, 11:55:40 GMT+0
Identified - We have identified the issue and are working on a fix..

Oct 27, 11:49:39 GMT+0
Investigating - Users Worldwide are reporting issues with the Account Linking feature. We're working hard to investigate the root issue of this cause and we're working hard to fix it..

Affected Components: Stats API

Oct 27, 11:45:01 GMT+0
Identified - Maintenance is now in progress. The Stats API will not be reachable during this time. .

Oct 27, 11:43:03 GMT+0
Identified - We will be performing scheduled maintenance during this window. Core API services will remain fully available; however, the **Stats API will be temporarily unavailable** while we perform system upgrades and fixes..

Affected Components: API →

Oct 24, 03:57:17 GMT+0
Resolved - API are back up..

Oct 24, 03:47:33 GMT+0
Investigating - API is down at the moment. .

Duration: 31 minutes

Affected Components: Messages

Oct 22, 16:16:38 GMT+0
Resolved - This incident has been resolved. Review the Incident Summary for more information..

Oct 22, 16:05:22 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 22, 15:59:05 GMT+0
Identified - The previous fix didn't fix the issue. We are currently working on a new fix for this issue. We will post an update shortly..

Oct 22, 15:57:35 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 22, 15:53:21 GMT+0
Identified - We've identified the issue and are working on a fix..

Oct 22, 15:45:41 GMT+0
Investigating - We’re aware that links used to share messages with students aren’t working. We’re investigating and will post an update shortly..