Classcastle - Backend (EU) is experiencing lag – Incident details

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Backend (EU) is experiencing lag

ResolvedDegraded performance2 minutes

Affected

Backend (EU)

Degraded performance from 12:00 PM to 12:02 PM

  • ResolvedUTC

    We have isolated the root cause of the current latency affecting Classcastle to an issue with our external infrastructure provider rather than our application backend.

  • InvestigatingUTC

    We are investigating reports of elevated latency and intermittent slow response times affecting our European backend infrastructure.

    What teachers and students might experience:

    • Delayed Room Connections: Students may experience a lag or timeout when typing in a room code to join a session.

    • Slow Navigation Sync: Pushing a URL to student browsers ("pressing go") may take longer than the usual 2 seconds or fail intermittently.

    • Dashboard Lag: The teacher view may lag when updating student online status or current tab visibility.